The Boss is Always Right

In many places of work, there is only one rule – “The Boss isAlways Right” or “The Boss is Never Wrong”. What if we knowthat the Boss is wrong? Well, simple ... refer back to the rule.All around us, we see and hear of double standards andinequality. The recent case of celebrity heiress Paris Hiltonbeing released after three days in Los Angeles jail sparkedfierce debates on the seemingly unequal

The Boss is Always Right

In many places of work, there is only one rule – “The Boss isAlways Right” or “The Boss is Never Wrong”. What if we knowthat the Boss is wrong? Well, simple ... refer back to the rule.All around us, we see and hear of double standards andinequality. The recent case of celebrity heiress Paris Hiltonbeing released after three days in Los Angeles jail sparkedfierce debates on the seemingly unequal

Conflict Resolution at Work

No two humans come out of the same mold and differencesin ideas and opinions are bound to arise. Differences lead toConflicts. When well-handled, conflicts are in effect good forthe organization as they often lead to creative ideas andchanges for the better. Conflicts become counterproductivewhen they give rise to enmity, hostility, tension, confusionand sabotage among the workers. If

Conflict Resolution at Work

No two humans come out of the same mold and differencesin ideas and opinions are bound to arise. Differences lead toConflicts. When well-handled, conflicts are in effect good forthe organization as they often lead to creative ideas andchanges for the better. Conflicts become counterproductivewhen they give rise to enmity, hostility, tension, confusionand sabotage among the workers. If

Customer service – accept blame, own the problem

When things go wrong, as they often do, what is your firstreaction? Blame it on others. This blaming game is played evenat the highest levels in the corporate offices and in ourgovernment. When complaints arise and it is obvious that thefault lies in a certain person, he gets the whole troop of officersin the department to share the blame. It sounds unfair, but it isa useful strategy. Here,

Customer service – accept blame, own the problem

When things go wrong, as they often do, what is your firstreaction? Blame it on others. This blaming game is played evenat the highest levels in the corporate offices and in ourgovernment. When complaints arise and it is obvious that thefault lies in a certain person, he gets the whole troop of officersin the department to share the blame. It sounds unfair, but it isa useful strategy. Here,